Testimonials

Exceptionally Easy and Examiner-Approved

Suntell is by far the easiest and best document tracking software I’ve ever used. Our reviewers and examiners have always appreciated the detail of the tracking reports we are able to provide them.

-Robyn D.

Doc Imaging Simplicity and Reliable Support

I’ve been using Suntell for nearly eight years now and haven’t had a bad experience yet. I mostly use the Doc Imaging side and love the ease of use. Even if I receive an error message, it usually gets resolved quickly. I’ve also attended a couple of the regional training and really enjoy the learning experience and am impressed with the trainers and their knowledge.

-Rachael Y.

Powerful, Multi-Use Platform with Great Service

Suntell is a multifaceted product for banks to use.  Although we are only using a small part of the product, I can see the possibilities. Great customer service!

-Cathy W.

Decade-Long User Still Learning More

This is my first training and I have been using Suntell for 10 years. Ryan and Tami are great! So informative and I am learning a lot! Will be back again!

-Kelly G.

Training Conference That Delivers Real Value

This is my first time at a Suntell Conference. I am new to being a credit analyst and I’m completely blown away by all that I’ve learned in just a few short hours. There is so much more to learn and I’ll definitely be back. The staff at the conference have been so nice and helpful. Anyone who has not been to a conference for training, I definitely recommend they do at least once.

-Jamie C.

Support That Feels Like a True Partnership

The Suntell support team including Ryan, Tami and Stefanie are an awesome group.  Not only are they very passionate about the Suntell company and products they represent, but want to make sure it meets all the needs of our bank as efficiently as possible. The care they show and personal touch is well beyond a typical support team, they are truly a partner in our success. Following a recent system update it was detected that all of our proposed loans and presentations had disappeared. Upon contacting Suntell support all available resources were put on our case to determine what went wrong. When it was discovered a bank employee had inadvertently deleted them in some cleanup work, Suntell quickly and happily helped us reload the system from the backup to get the data back and then reprocessed the update against the system. There were no charges for extra work that was caused for them. We were back up and running all updated again in quick fashion, and best of all everyone involved from Suntell was very courteous and their only concern was with getting us back up and running with no blame or aggravation. Thank you Suntell Support for being a true partner, not just a vendor.

-Dan D.

Better Than the Competition After 20+ Years

I had worked on Web Equity/Moody’s since 1999. When we were looking at products, we also looked at them since I was very familiar with them. After looking at the Suntell product we decided to dive a little deeper. We set up a demo and tested it for a week. I really like the platform better than Moody’s, which I had used for over 20 years. Suntell works very well for the bank and does everything we need it to do. We use it primarily for credit analysis and loan presentations. Suntell looks better than the excel sheets we were using previously. I also really like the flexibility of being able to insert your own spreadsheets.

-Jeff D.

Fast Implementation and Customer-Driven Improvements

We have been with Suntell for one year and their customer service has far exceeded our expectations. Implementation was an easy process and it was not time consuming. When we have needed support with the system, the support team is there to help you in a very timely manner and do everything they can to resolve your ticket that same day or at least within 24 hours. They also listen to their clients. In our short time with Suntell we have seen a lot of huge features that have come from banks asking to see certain features. We have been very pleased with our decision to pair with Suntell.

-Travis B.

Trusted Partner Through Growth and Acquisition

During the last 8+ years as a Suntell customer, the Company and its employees have partnered with us through two bank acquisitions as well as tremendous loan growth.  Through all of this, the Suntell team was there to help us change how we use the system or change the system to accommodate our institution’s changes. No matter the challenge, Suntell has always been there to support my team either with additional training, troubleshooting techniques or specialized development.

-Sarah P.

Best-in-Class Customer Service

Suntell has the best customer service, hands down of any vendor I’ve dealt with. I can always reach a live person within a day of reaching out. They are friendly, helpful and always give you an answer.

-Dawn C.

Fastest and Friendliest Support

Suntell has great customer service! By far the fastest response time I have experienced and the nicest people to work with!

-Clare G.

Proactive, Knowledgeable Support Team

I have to say that I’ve had nothing but positive interactions with Suntell support. I’ve opened a couple tickets and the responses were very fast, knowledgeable, and helpful in pointing me in the right direction. Support also offered to open a change request for me and hop on a call in another instance to screen share.  Thanks, Suntell, for being so prompt and putting customer satisfaction at the top of the list!

-Jeff S.

Responsive, Helpful, and Happy to Hear from You

Suntell Support is super awesome and so patient. No matter who you talk to, you can tell they want to help and are happy to hear from you. Very responsive and helpful. Thank You!!

-Charles W.

Reliable Service and Continuous Improvement

We have used Suntell for over 10 years and I have nothing but good things to say. Their customer service is fantastic, someone will always get back to you in a timely manner. They have a library of free training you can access for free and are always improving their product.

-Sandy B.